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    Refunds  & Return Policy

    If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

    Please note the following exceptions to our return and exchange policy:

    • Discounted items are final and cannot be returned or exchanged
    • Returned items must have tags still on and be returned in original packaging
    • Returned items must have no visible signs of wear or use

    Refund Process

    • Refund Transactions take anywhere between 2-15 business days.
    • Kindly note, shipping costs are non-refundable.
    • The customer will be responsible for all the shipping fees related to the the
    • refund of the product, and will be deducted from product price.
    • Store Credit will automatically be applied to your Illuminations accounts
    • upon approval of a refund/exchange & can be used for any types of
    • services and products.
    • For lost items during shipment, please email: [email protected] ccing [email protected]
    • To initiate a return or exchange, please complete the following steps: Send us an email with your ORDER ID & Receipt. We will advise you within 48 hours of the next steps.

    For any further questions or clarifications, kindly contact us via the following details:

    Telephone: 9am – 9.30pm (Gulf Standard Time) +9714 4487043
    Email: [email protected] cc [email protected]


    MAIN WEBSITE (PARENT COMPANY) www.illuminations.aewww.illuminationsworld.com

    • For Purchases Made Via Gift Voucher, only product exchange is possible voucher is non-refundable and cannot be exchanged for cash / Gift card voucher in part or full.
    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver for the return process.