Refunds & Return Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Refund Transactions take anywhere between 2-15 business days.
- Kindly note, shipping costs are non-refundable.
- The customer will be responsible for all the shipping fees related to the the
- refund of the product, and will be deducted from product price.
- Store Credit will automatically be applied to your Illuminations accounts
- upon approval of a refund/exchange & can be used for any types of
- services and products.
- For lost items during shipment, please email: email@example.com ccing firstname.lastname@example.org
- To initiate a return or exchange, please complete the following steps: Send us an email with your ORDER ID & Receipt. We will advise you within 48 hours of the next steps.
For any further questions or clarifications, kindly contact us via the following details:
Telephone: 9am – 9.30pm (Gulf Standard Time) +9714 4487043
Email: email@example.com cc firstname.lastname@example.org
MAIN WEBSITE (PARENT COMPANY) www.illuminations.ae / www.illuminationsworld.com
- For Purchases Made Via Gift Voucher, only product exchange is possible voucher is non-refundable and cannot be exchanged for cash / Gift card voucher in part or full.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver for the return process.