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    This Agreement

    The following terms apply to purchase of Product(s) from www.Illuminations.ae. The agreement parties are: (a) individuals submitting purchase requests going forward referred as “you” or “your”, and (b) Illuminations Well Being Center DMCC, 409 Fortune Tower, Cluster T, Jumeirah Lake Towers, Dubai, United Arab Emirates is referred to in this Agreement as the “Company”, “we”, and “us”.

    Illuminations Well Being Center reserves the right to change the terms and conditions for purchase at any point in time. Should new T&C changes be enacted, we will update this page accordingly resulting in immediate effect after publication.

    When reading this agreement, the following words have specific meanings:
    • Product’ relates to any retail item on sale through www.illuminations .ae
    • Website’ means www.illuminations.ae

     

    Orders


    Any order submission is subject to availability. Illuminations Well Being Center DMCC will send through an email confirming the availability status and the date on which the product is dispatched. Should we for any reason not be able to fulfill the order, this will also be advised via email as soon as possible including refund timelines.

    Retail products are continuously updated and we endeavor to have the latest correct details available at all times. In the rare occasion of any error in the product information, price or availability, you will be given the option to re-confirm the or cancel the order based on changes update.

    Kindly note that we cannot hold liability for any incorrect or outdated information should they result in changes to terms of purchase.

    Please always double check the order summary prior to submitting the order. This page can also be printed or saved for future reference.


    Payment


    We accept payment via the major Credit cards and Debit cards

    All retail products for sale on the Website are inclusive of VAT and delivery fees within the UAE unless otherwise specified.

    Delivery

    We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay.

    Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the UAE, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.

    Additional delivery charges will apply for products shipped outside the UAE based on standard international shipping rates.

    As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).

    Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs.

    Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.  

    If you are shipping an item over AED 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    NON DELIVERY AREAS & ZONES Western Region:

    Habshan - Remote (Military area), Al taff, Bid Khabbab, Etihad rail, Umm Al Ashtan, Moreeb Hills, Zarrarah, Delma Islad, Ashoosh Ghantoot truck Road Saif Zone SHJ, Zirkūh Island Abu Dhabi, Das Island Abu Dhabi, Bu Ghar, Qareen Al Aish, Arada, Al Hilew, mukhayriz, Al birer.

    2. REMOTE DELIVERY AREAS Dubai Far area - Every Thursday:

    Hatta, Madham, Masfooth, Fili, Munai, Lahabab, Nazwa, Al Khore, Al Wiyath, Muzairah, Shawkha Alain Far area - Every Wednesday: Al Wagon, Al Sahra, Al Bhuqriya, Al Qua, Truck Road, Nael cement factory Every Thursday: Nahel, Swaihan, Al Saad, Abu Shamrah / Abu samra, Al Rama / Ramha, Al Khasna / Al khazna, Al Hair, Al Shuaib, Al faqa, Swaihaan

    Abu Dhabi Far area (Western Region) Area and Zone - Sunday:

    Salam City Workers Area, Hamim, Liwa,Mezaira';a, Khannur, Kayyam,Umm hosn, Qasar Al Sarab. Monday: Ghayathi, Bainuna, BIDA AL Mutawa. Tuesday: Ruwais, Jebel Dhanna, Sri Baniyas. Wednesday: Madinat Zayed - Gharbia - Beda zayed, Bu hasa - Remote. Thursday: Tarif, Al Mirfa, Al Dabiya , Al Marfa, Saih Sheib - Al Fayah Truck Rd. Saturday: Gheweifat Remote, Sila.

    International Orders

    For overseas orders, delivery charges will apply and vary from country to country depending on the size and weight of items ordered.

    Should you wish to order items to be sent outside of the UAE, please contact:
    reception@illuminationswolrd.com indicating the items you wish to purchase and the destination address. We will work out the total delivery cost and on acceptance issue a payment code for order processing.

    International orders are sent via courier service. You will receive tracking information on dispatch by email/
    Please note that the receiving customer is liable for all customs tax and duty payable in the delivery country. 
    Returns
    • All products to be exchanged must be returned in their original packaging along with the original sales receipt within 7 days of purchase (Product should be in its original condition)
    • Customers will be responsible for paying for own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return
    • shipping will be deducted from your refund.
    • We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at reception@illuminationsworld.com
    • The Management reserves the right to amend this policy without prior notice.
    • You can return items that were originally part of the promotion but you will lose the promotional discount & will be adjusted against the retail per-piece rate of the products you choose to keep after the return.
    • Credit / Debit card Payment: Note that your bank or card issuer can take 2-15 additional business days to process the transaction.


    Gift card/Voucher Payment: Only product exchange is possible – voucher is non-
    refundable and cannot be exchanged for cash / Gift card / voucher in part or full.

    Upon approval of return/refund, a credit will automatically be applied to your
    Illuminations accounts that can be used for any types of services and products.

    Please send all returns to the following address, using the returns label provided if
    possible:

    lluminations Well - being Center
    409 Fortune Executive Towers, JLT, Cluster T, Dubai, United Arab Emirates

    Contacts Details:

    Reception@illuminationsworld.com
    +971 04 448 7043

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    Note:

    If the item wasn’t marked as a gift when purchased, or the gift giver had the
    order shipped to themselves to give to you later, we will send a refund to the
    gift giver and he will find out about your return.